RETURNS

I am based in the U.S. What is your return policy? I am based in the U.S. What is your return policy?

If you live in the United States and are unhappy with your order for any reason, we offer one-time exchanges or store credit within 5 days of receiving your initial order on all unused, unworn items, excluding sales and sale items. We will provide one prepaid return label per order and cover the cost of shipping of your replacement item. However, we will charge a processing fee of $6 on any returned item (not on exchanges or store credit) to offset the cost of shipping back to us.

Note that all items in “Last Chance” are final sale and cannot
be returned or exchanged.

I am an international customer. What is your return policy? I am an international customer. What is your return policy?

If you live outside of the United States and are unhappy with your order for any reason, we offer one-time exchanges or store credit within 5 days of receiving your initial order on all unused, unworn items, excluding sales and sale items. We will provide one prepaid return label per order and cover the cost of shipping of your replacement item. However, we will charge a processing fee of $15 on any returned item (not on exchanges or store credit) to offset the cost of shipping back to us.

Note that all items in “Last Chance” are final sale and cannot
be returned or exchanged.

How do I initiate an exchange? How do I initiate an exchange?

To process an exchange, please send an email to customerservice@siennaswim.com We will email you a shipping label equipped with tracking to send the return and assist you in choosing a replacement item if you need it. We will also provide you with tracking on your replacement item.

How long do I have to send my item back once I receive the return label? How long do I have to send my item back once I receive the return label?

Please return your item via the label provided within 3 business days.

What if I prefer a return? What if I prefer a return?

We do not accept returns at this time unless the item is faulty.
All of our products are quality controlled, however, in the unlikely event of a faulty item, please contact us as soon as possible at customerservice@siennaswim.com so we can email you a shipping label equipped with tracking. Once your item is returned to us, has been inspected and agreed to be faulty, your original method of payment will be credited with a refund, minus the returns processing fee. We can only process a refund back to the original payment method and we do not refund any shipping fees. Please allow 7 business days for your refund to be processed. You will be notified by email once finalized.

What is the returns processing fee? What is the returns processing fee?

The returns processing fee helps cover, in part, the cost of the prepaid shipping label we provide to send your order back to our fulfillment team. Orders returned for a refund will incur the returns processing fee. Exchanges and orders returned for store credit do not.

What else do I need to know? What else do I need to know?

Regarding both Returns + Exchanges, please note the following:

For incorrect choice of purchase or change of mind there will be no refund, but we can offer store credit
We will provide a refund within 7 days of purchase only if the item is faulty
If you wish to exchange an item, you must initiate an exchange within 5 days of purchase and return your item via the label provided within 3 business days
All item/s sent back for store credit are to be in new, unwashed and unused condition with all tags attached
Sienna Swim will not be responsible for or refund any items that are not returned in new condition
Sienna Swim will not accept your exchange if we consider the item/s used
There will be no exchange on sale items. All purchases on sale items are final

RETURNS

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