Yes, we offer one free exchange or store credit per order for items that are new, unworn, unwashed, and returned with all original tags and hygiene liners attached.

Refunds are not offered unless an item arrives damaged or defective.

To begin a return or exchange, please email customerservice@siennaswim.com within 5 days of delivery.

Once approved, we’ll send a prepaid return label along with return or exchange details and next steps.

All return and exchange requests must be submitted within 5 days of delivery.

Once your prepaid return label is issued, we recommend mailing your return within 3 business days to ensure timely processing.

Please note:

• Prepaid return labels expire 20 days after issuance
• Returns that are not scanned by the carrier within 20 days are no longer eligible for exchange or store credit

By default, replacement items ship once your return is received at our warehouse.

If you’d like to speed things up, let us know once your return has been dropped off and scanned by the carrier (label activated), and we’ll prioritize your exchange while it’s on the way back to us.

We do not offer refunds unless an item arrives damaged or defective.

For all other cases, we’re happy to offer an exchange or store credit on items that are new, unworn, unwashed, and returned with all original tags and hygiene liners attached.

For hygiene reasons, items that show signs of wear - including removed tags, missing liners, or visible use - are not eligible for refund, exchange, or store credit.

Exchanges and store credit are always free of processing fees. Any administrative adjustments made outside of our standard policy may be subject to a processing fee.

Once your return is received and processed, your store credit is automatically added to your customer account. You’ll also receive a confirmation email when it’s ready.

To access your store credit:

1. Visit your customer account login page at this link
2. Enter the email address used for your order
3. You’ll receive a login code by email
4. Use that code to access your account and apply your store credit at checkout
   

If you’re having trouble locating your credit, please reach out to customerservice@siennaswim.com and we’ll be happy to help.

Every Sienna Swim order is packed with special attention to quality assurance and reviewed by two team members before shipping to ensure items are correct and in perfect condition.

On the rare occasion that an item arrives damaged or faulty, please email customerservice@siennaswim.com within 5 days of delivery so we can review the issue.

If approved, we’ll provide a prepaid return label for inspection. Once the item is received and inspected, we’ll issue a replacement or refund, based on the nature of the issue.

Items returned showing signs of wear, use, or removed hygiene liners are not eligible for refund, credit, or exchange.

The following items are final sale and not eligible for return, exchange, or store credit:

• Sale or discounted styles
• Last Chance items
• SMOOTH personal care products
• T-shirts and crewnecks
• All international orders placed after July 1, 2025

We kindly encourage you to review product details and reach out to us with any questions before placing your order. We’re always happy to help at customerservice@siennaswim.com.

We want you to love your SMOOTH razor. If you’re not happy within our standard 5-day return window, we’re happy to offer store credit for the original razor value only.

To qualify for store credit:

• The razor must be returned in acceptable condition
• Broken razors are not eligible
  

Please note:

• Used blades, soaps, and oils are final sale and not eligible for return or exchange
• If you purchased a kit, store credit applies only to the razor, not to blades, oils, or soaps
  

We recommend reviewing this policy carefully before placing your SMOOTH order. If you have any questions, our team is happy to help at customerservice@siennaswim.com.

All international orders placed on or after July 1, 2025 are final sale.

Due to rising tariffs and increasing customs costs, we’re no longer able to offer returns or exchanges on orders shipped outside the U.S.